Support & FAQ

Need support?

If you are new to CyanoAlert and have questions regarding products and services, please contact This email address is being protected from spambots. You need JavaScript enabled to view it.

If you need support as a registered CyanoAlert user, please contact This email address is being protected from spambots. You need JavaScript enabled to view it.

Frequently asked questions

Service related

Send an email with your questions to This email address is being protected from spambots. You need JavaScript enabled to view it.

Send an email to This email address is being protected from spambots. You need JavaScript enabled to view it. and describe your requirements and applications. We will get back to you with a service offer and to discuss the details of a potential service provision.

You can use them for several different purposes and applications such as evaluation of current status, including issuing warnings, monitoring, planning and assessing success of for example restorations and other mitigating actions.

The main elements are:

  • A viewer where the user can display and analyse recent and historical water quality information and satellite images.
  • Information and "warnings" delivered by email directly to the user on the same day that satellite data is recorded.
  • An open and free app for "latest news" and functionality for reporting by the public and personnel working in the field.

Viewer related

The viewer is a licenced part of the service and only available to users that have a contract with CyanoAlert.

We will add your lake polygons to the viewer during the service start-up phase. If you do not have your own, we can retrieve them from a public lakes database.

App related

The CyanoAlert Application is currently suitable for Android mid-sized, mid-level mobile phones with Android OS 5+. The minimum screen requirements are: 4.7 inches (12 cm) diagonally and 1280 x 768 pixels.

In the app Reporting tab you can upload photos and descriptions. All reports are saved in the CyanoAlert App database. Submitted reports may be accessed by CyanoAlert Service staff to use information on bloom existence, water colour and photographs for satellite product validation purposes.

Once submitted, all users’ reports appear on the main map in the app using the colour coding from the reported Water Colour category. The location coordinates and the last 3 reports are shown (colour coded), when the user taps on the report pin.

 

Brockmann Geomatics

Odermatt & Brockmann

Brockmann Consult

© CyanoAlert